Returns and exchanges
- You may return or exchange a product within 7 days of delivery if it is unused, undamaged, and in its original box with tags and the invoice.
- Unboxing video required: please record a continuous video while opening the parcel. We need it to approve any claim for a damaged, missing or wrong item.
- Damaged or wrong item: inform us within 48 hours of delivery with the unboxing video and photos. We will replace it or refund it in full, including shipping.
- Not returnable: earrings and nose pins (for hygiene reasons), customised or made-to-order pieces, and items bought on sale or clearance, unless they arrive damaged.
Refunds
- Once we receive and inspect the return, refunds are processed within 5–7 working days.
- Online payments are refunded to the original payment method. Cash on Delivery orders are refunded by UPI or bank transfer.
- The ₹59 shipping charge is non-refundable unless the error was ours.
Cancellations
- Orders can be cancelled free of charge before dispatch.
- Once dispatched, an order cannot be cancelled but may be returned under this policy.
- We may cancel an order if an item is out of stock or a payment appears suspicious, with a full refund.
Quality promise
Every piece is checked by hand before dispatch. Natural variations in colour, stone placement and finish are a mark of handwork, not a defect. Wear of plating from use or contact with water, perfume or sweat is not a manufacturing defect.
To start a return, email rameshsoni2101@gmail.com with your order number, the reason and the unboxing video.